Refund policy
Refund & Exchange Policy
Effective Date: [Date] Â |Â Last Updated: [Date]
We appreciate your business. Please read this policy carefully before completing your purchase.
All Sales Are Final
Due to the intimate nature of our products, all sales are final. We do not accept returns or issue refunds after an order has been placed and payment confirmed.
Exchanges (Store Credit)
We understand that sizing or style concerns can arise. If you would like to request an exchange, you must contact us within 3 days of delivery at [your email address]. Exchange requests submitted after this window will not be accepted.
To be eligible for an exchange, items must be:
- Unworn, unwashed, and in original condition
- In original packaging with all tags attached
- Free from perfume, deodorant, makeup, or any signs of wear
Final Sale — No Exchanges: The following items are not eligible for exchange under any circumstances:
- Tea
- Underwear and intimate apparel
- Garments marked as Final Sale at the time of purchase
Damaged or Incorrect Orders
If you received a damaged item or the wrong item was sent to you, please contact us at [your email address] within 3 days of delivery with your order number and clear photos of the issue. We will review your claim and, if approved, arrange a replacement or store credit at our discretion.
Shipping Costs
Shipping fees are non-refundable under all circumstances, including approved exchange or damaged-item claims.
This policy is subject to change. Please review it each time you make a purchase. Nothing in this policy creates a right to a refund or exchange beyond what is expressly stated above.